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"IQ,
while important, loses its predictive power
in a world where everyone is
smart."
Daniel Goleman, Working
with Emotional Intelligence
"Emotion is present
in the workplace. Everyday, everywhere. Emotion is energy. Learning to
harness this energy and use it to impact the reasoning side of the business
in a positive way is one of the great untapped
resources yet to be conquered"
Adele Lynne
Why Should You
Know About EI?
According to John Whitney, Director, Deming Center for Quality
Management (cited in Orioli, 2000) the following:
n
70% of the reasons for losing
clients/customers are EI-related:
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Poor service.
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Poorly handled complaints.
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Unpleasant interactions.
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Didn't go the extra mile.
n
No follow-up.
n
Lack of human connection.
n
75% of the reasons careers get derailed are
EI-related:
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Unsatisfactory team leadership during
challenging times.
n
Inability to handle interpersonal issues.
n
Inability to adapt to change.
n
Inability to elicit trust.
n
50% of time wasted is due to lack of trust.
Benefits
When it comes to technical skill and core competencies
that make a company competitive, the ability to outperform others depends on
the relationships of the people involved, which ultimately relates to the
degree of emotional intelligence of its employees and leaders.
Technical skill and IQ are required to perform in
positions of leadership, but values, behaviours and attitudes can
distinguish between those who perform and those who outperform.
Emotionally intelligent leaders create the climate that in turns develops
emotional intelligence in employees.
Increased performance
Enhanced Innovation
Effective leaders
Effective use of time
Powerful teamwork
Improved motivation
Restored trust
Result: Increased productivity and impact on the
bottom line.
Research
The Hay Group cites studies that reflect emotional
intelligence in on the decline. They published the results of a survey of
American employers and it revealed that:
4 in 10 people are not able to work cooperatively with fellow employees
More than 50% of the people who work for them lack the motivation to keep
learning and improving in the job
Only 19% of entry level applicants have enough self-discipline in their
work habits
Billions of dollars are wasted on development programs leading to a less
than desirable return on investment in leadership training
70% of all change initiatives are not netting the desired results due to
people issues – ability to lead, work with others in teams, take initiative,
deal with change etc ...
1999 - 2005 Hay
Acquisition Company, Inc
http://ei.haygroup.com/
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